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Issue Date	Title	Author(s)
29-Jul-2021	THE DYNAMICS OF EMPLOYEE RELATIONS	Paul Blyton; Peter Turnbull
28-Jul-2021	Managing Customer Experience and Relationships	Don Peppers, Martha Rogers
1-Nov-2020	Data Mining Techniques For Marketing, Sales, and Customer Relationship Management	BERRY, MICHAEL J A; LINOFF, GORDON J
5-Sep-2020	CUSTOMER RELATIONSHIP MANAGEMENT	BUTTLE, FRANCIS