000 00310nam a22001217a 4500
999 _c7270
_d7270
020 _a978-1788115957
082 _a658.5
100 _aPARKER DAVID W.
245 _aSERVICE OPERATIONS MANAGEMENT THE TOTAL EXPERIENCE
260 _aCHELTANHAM UK MARTHAMPTON USA
_bEDWARD ELGAR
_c2018
300 _a579
942 _cBK