000 00292nam a22001097a 4500
999 _c7267
_d7267
020 _a978-1788115957
100 _aPARKER DAVID W
245 _aSERVICE OPERATIONS MANAGEMENT
_bTHE TOTAL EXPERIENCE
260 _aCHELTANHAM UK MARTHAMPTON USA
_bEDWARD ELGAR
_c2018
300 _a579
942 _cRFBK