000 00306nam a22001217a 4500
999 _c7117
_d7117
020 _a9788131759394
082 _a658.8
100 _aLOVELOCK CHRISTOPHER,
_aWIRTZ JOCHEN,
_aCHATTERJEE JAYANTA
245 _aSERVICES MARKETING
_bPEOPLE TECHNOLOGY STRATEGY
260 _bPEARSON
300 _a679
942 _cBK