000 00267nam a2200097Ia 4500
008 190211s9999||||xx |||||||||||||| ||und||
100 _aMATTERS, RICHARD
245 0 _aSUCCESSFUL SERVICE OPERATIONS MANAGEMENT
260 _bCENGAGE LEARNING
700 _aKING MATTERS, KATHRYN
999 _c5660
_d5660