000 00272nam a2200097Ia 4500
008 190211s9999||||xx |||||||||||||| ||und||
100 _aANUPINDI RAVI
245 0 _aMANAGING BUSINESS PROCESS FLOWS PRINCIPLES OF OPERATION MANAGEMENT
260 _bPEARSON
700 _aSUNIL CHOPRA
999 _c1762
_d1762