Operations Management Operations and Supply Chain Management Introduction Decision Analysis Support Tools and Processes Quality and Quality Management Process Capability and Statistical Process Control Acceptance Sampling as Decision Support Analysis Designing Products Designing Services Process Design and Technology Decisions Capacity and Facilities Planning Facility Location Models Decision Support Tools HR in Operations Management Work Measurement Decision Analysis Support Tools Managing Projects , Supply Chain Management Strategic Supply Chain Management and Design Supply Chain Procurement and Distribution Globalization ' Transshipment and Transportation Decision Analysis Tools Forecasting Role of Inventory Management Simulation Decision Analysis Tools and Technique Aggregate Sales and Operations Planning Linear Programming Decision Analysis Tools and Technique Resource Planning Systems Lean System Methods Scheduling.