BUSINESS COMMUNICATION
By: CHATURVEDI,PD
Contributor(s): MUKESH CHATURVEDI
Material type:
TextPublisher: PEARSON ISBN: 978-8131701720Subject(s): THEORY OF COMMUNICATION Profile of an Effective Communicator—A Case Study Devox (India) Limited Devox (India) Ltd—An Analysis Review Questions Nature and Process of Communication Role of Communication Defining Communication Classification of Communication Purpose of Communication P cess of Communication Elements of Communication Major Difficulties in Communication Common Problems in Two-Way Communication Btrriers to Communication Conditions for Successful Communication C-h--6racteristics of Successful Communication Universal Elements in Communication Case Study: Communication Failure Review Questions Organisational Communication ,_liseportance of Communication in Management Some Important Functions of Managing Managing and Communicating Need for Communication in Management Corporate Communication The Manager Human Needs Communication Training for Managers Communication Structure in an Organisation Communication and the Line and Staff Management Formal Communication Informal Communication Case Study: Closing the Fifth Floor .FORMS OF COMMUNICATION Written Business Communication The Art of Writing Importance of Skills in Written Communication Purpose of Writing The Audience Clarity in Writing Principles of Effective Writing Case Study: On Writing Well Review Questions Business Letters and Memos Introduction Writing Routine Pleasant Letters Writing a 'Persuasive' Letter Writing Memos Case Study: A Reply Sent to an Erring Customer Review Questions Report Writing What is a Report? Difference Between a Report and Other Forms of Writing Purpose of a Report Kinds of Reports Objectives of a Report Writing Reports Basic and Subsidiary Parts of Report Writing Elements of a Long Formal Report Abstract and Executive Summary Discussion of Findings and Analyses Subjectwise Development Concept Development The Process of Investigation What is Research? Defining the Problem Narrowing Down the Problem Conceptualisation Statement of the Problem Selecting a Suitable Method of Solution Case Study: Developing an Integrated Marketing Communication Plan for Memory Plus . Oral Communication Oral Communication Skills and Effectiveness Principles . Applications of Conversation Control Case Study: Outsourcing Backlash Gets Abusive, Ugly. —Non-Verbal Communication is Non-Verbal Communication? Characteristics of Non-Verbal Communication Classification of Non-Verbal Communication Advantages of Learning Non-Verbal Communication Skills Guidelines for Developing Non-Verbal Communication Skills Case Study: Wave (ATV: Advertising Radio FM Band) Review Questions : APPLICATIONS Negotiation Skills What is Negotiation? The Nature of Negotiation Need to Negotiate Factors Affecting Negotiation Stages of the Negotiation Process Negotiation Strategies Review Questions . Presentation Skills What is a Presentation? Elements of a Presentation Designing Your Presentation Review Questions .. Summer Project Report Introduction How Does a Summer Project Report Differ from Business/Technical Reports? Guidelines for Writing Summer Project Report Summer Project Proposal Summer Project Presentation CVs, Group Discussions and Personal Interviews Preparing for Job Should Educational Qualification and Experience Follow Chronological Order? Summary Some Guidelines to Help You Prepare a Good CV Drafting an Application Letter An Application Letter Should Be Planned as Follows • Interviews Job Interview Communication Skills Focus of Job Interviews Analysis and Interpretation of Your Responses . -- Answers to Some Questions Generally Asked Case Study: Employment Interview of RP Sinha Review Questions *. Business Etiquette What is Etiquette? Introduction Business Dining Foreign Language Business Manners of People of Different Countries Business-to-Business Etiquette Managing Customer Care Case Study: Arvind Pandey Caught in Business Web Review . Written Analysis of Cases What is a Case? How to Do a Case Analysis Process of Analysing a Case Requirements for a Case Analysis Answers to Question 1 Included the Following Common Points Case Study: Company Accepting a Contract : LANGUAGE . Language Skills for Effective Communication Introduction Verb and its Subject Present Tense Past Tense Future Tense Tenses with Since The Future Tense in Adverbial Clauses Tense in Sentences of Condition Use of Prepositions and Conjunctions Idiomatic Use of Prepositions Words Followed by Prepositions Structural Use of the Infinitive, Gerund, and Participles The Participle Gerunds Common Errors in English Adjectives and Adverbs (Confused) Errors in the Use of Adjectives and Adverbs Punctuation and Capitalisation-Capitalisation
| Item type | Home library | Shelving location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Text book
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MIIMLIBRARY | RACK NO- 6 | 658.45 (Browse shelf) | Available | 948 |
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