PRINCIPLES OF MANAGEMENT
By: KOONTZ HAROLD, WEIHRICH,HEINZ
Material type:
TextPublisher: TMH ISBN: 978-0070581920Subject(s): THE BASIS OF MANAGEMENT THEORY AND SCIENCE . Management: Science, Theory and Practice Definition of Management: Its Nature and Purpose Managing: Science or Art? Elements of Science Patterns of Management Analysis: A Management Theory Jungle? Systems Approach to Operational Management Functions of Managers _ The Systems Model of Management and the Organization of this Book Self-assessment Questions Case 1: Gold or Equivalent Goods Free Case 2: It Management a Difficult Task . Management and Society: Social Responsibility and Ethics Operation in a Pluralistic Society Social Responsibility of Managers Ethics in Managing Self-assessment Questions Case: Multi-crore Stamp Paper Scam —PLANNING The Nature and Purpose of Planning Types of Plans Steps in Planning The Planning Process: A Rational Approach to Goal Achievement Self-assessment Questions Case: International Machine Corporation . Objectives Nature of Objectives Concepts in Management by Objectives Process of Managing by Objectives How to Set Objectives Benefits and Weaknesses of Management by Objectives and some Recommendations MBO in the Indian Context . • Self-assessment Questions Case: The Municipal Corporation . Strategies, Policies and Planning Premises Nature and Purpose of Strategies and Policies Strategic Planning Process Tows Matrix: A Modern Tool for Analysis of the Situation Portfolio Matrix: A Tool for Allocating Resources Major Kinds of Strategies and Policies Three Generic Strategies by Porter . Effective Implementation of Strategies Premising and Forecasting Self-assessment Questions Case: McDonald's: Serving Fast Food Around the World Decision Making Importance and Limitations of Rational Decision Making Rationality in Decision Making Evaluation of Alternatives Selecting an Alternative: Three Approaches Programmed and Nonprogrammed Decisions Decision Making Under Certainty, Uncertainty and Risk Modern Approaches to Decision Making Under Uncertainty Evaluating The Importance of a Decision Other Factors in Decision Making Decision Support Systems Systems Approach and Decision Making Self-assessment Questions Case: Olympic Toy Company, Chennai Summary of Major Principles or Guides of Planning. ORGANIZING , The Nature and Purpose of Organizing Formal and Informal Organization Organizational Division: The Department Organization Levels and The Span of Management Principle of Span of Management and the Factors Determining an Effective Span Organizational Environment for Entrepreneuring and Intrapreneuring The Structure and Process of Organizing — Basic Questions for Effective Organizing Self-assessment Questions Case: Competitive Challenges for Carmakers Basic Departmentation Departmentation by Time Departmentation by Enterprise Function Departmentation by Territory or Geography Customer Departmentation . Process or Equipment Departmentation Departmentation by Product Matrix Organization Strategic Business Units Choosing the Pattern of Departmentation Self-assessment Questions Case Study: Agricultural Fertilizer Division of the Northern Chemical Corporation Line/Staff Authority and Decentralization Authority and Power Line and Staff Concepts Functional Authority ' Benefits of Staff Limitations of Staff _ . Decentralization of Authority Delegation of Authority The Art of Delegation Balance: The Key to Decentralization Self-assessment Questions International Case: Ford's Global Strategy Centers of Excellence. Effective Organization and Organizational Culture Avoiding Mistakes in Organizing by Planning Avoiding Organizational Inflexibilty ' - Making Staff Work Effective Avoiding Conflict by Clarification Ensuring Understanding of Organizing Pror toting an Appropriate Organization Culture Case Study: Organization Culture at IBM " Summary of Major Principles or Guides of Organizing .--STAFFING .. Human Resource Management and Selection Definition of Staffing ' Defining the Managerial Job Systems Approach to Human Resources Management: An Overview of the Staffing Function Situational Factors Affecting Staffing _ _ Selection: Matching the Person with the Job Systems Approach to Selection: an Overview Position Requirements and Job Design Skills and Personal Characteristics Needed by Managers Matching Qualifications with Position Requirements . Selection Process, Techniques and Instruments - Orienting and Socializing New Employees .- Case: Anna Electronics Company , Performance Appraisal and Career Strategy Purpose of a Performance Appraisal Problem of Management Appraisal Choosing the Appraisal Criteria Traditional Trait Appraisals Appraising Managers against Verifiable Objectives A Suggested Program: Appraising Managers as Managers Rewards and Stress of Managing - -Formulating The Career Strategy Case: Dream Projects Incorporated. Manager and Organization Development Manager Development Process and Training Approaches to Manager Development: On-the-job Training Approaches to Manager Development: Internal and External Training Managing Change ' Organizational Conflict Organization Development Case: Management Education at the Indian School of Business (ISB), Hyderabad Summary of Major Principles or Guides of Staffing : _ , -LEADING Managing and the Human Factor Human Factors in Managing Behavioral Models Toward an Eclectic View of Behavioral Models Creativity and Innovation Harmonizing Objectives: The Key to Leading Case: Call Centers: The Death Knell for the Youth? . Motivation Motivation and Motivators Motivation: The Carrot and the Stick Hierarchy of Needs Theory Motivation-hygiene Approach to Motivation Expectancy Theory of Motivation Equity Theory " Reinforcement Theory McClelland's Needs Theory of Motivation Special Motivational Techniques Job Enrichment - A Systems and Contingency Approach to Motivation Case: Oriental Bank of Commerce: The Best Bank for the Year 2003 Leadership Defining Leadership Ingredients of Leadership. Trait Approaches to Leadership Leadership Behavior and Styles Situational or Contingency Approaches to Leadership 1/1 Case: Palmer Machinery Company '. Communication Communication Function in Organizations Communication Process Communication in the Enterprise Barriers and Breakdowns in Communication Toward Effective Communication Electronic Media in Communication , fl Case: Ganesh Fashion Stores, Incorporated Summary of Major Principles or Guides of Leading _ .—CONTROLLING The System and Process of Controlling Basic Control Process Critical Control Points and Standards Control as a Feedback System 1 - Real-time Information and Control Feedforward Control Requirements for Effective Controls 6, • Case: The Kappa Corporation Control Techniques and Information Technology Control Techniques: The Budget - Traditional Nonbudgetary Control Devices Time-event Network Analyses Information Technology _ - Use of Computers in Handling Information Challenges Created by Information Technology Case: The Wholesale Drug Company. . Productivity and Operations Management Productivity Problems and Measurement Production and Operations Management Operations Management Systems - Operations Research for Planning, Controlling and Improving Productivity Other Tools and Techniques for Improving Productivity • Future of Operations Management 1_ _ Case: Vivek & Sons Company . Overall and Preventive Control I I Control of Overall Performance Budget Summaries and Reports Profit and Loss Control - Control through Return on Investment Direct Control Versus Preventive Control Direct Control Principle of Preventive Control Developing Excellent Managers Case: Amitabh Bachchan Corporation Limited Summary of Major Principles or Guides of Controlling INTERNATIONAL MANAGEMENT AND THE FUTURE International Management: Toward a Unified, Global Management Theory International Management in Selected Countries Japanese Management and Theory Z International Management and Multinational Corporations Managerial Functions in International Business Toward a Unified, Global Theory of Management - Case: Rohm and Haas Moves to India
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